Case JD Engineers vs TFF
See exactly what it costs. How JD Engineers took control of their shipping process.
You book a shipment. The package leaves. And then the invoice arrives, with costs you never saw coming. A fuel surcharge. A weight surcharge. A fee that came out of nowhere. For JD Engineers, that story was all too familiar. At least, until they switched to TFF Xpress.
Machines shipped worldwide: from machines to components
JD Engineers supplies machines and related components globally. From large machine parts to small bolts and nuts, all with one thing in common: they almost always cross a border. International shipping is their day-to-day reality. Pedro, Logistics Manager at JD Engineers, knows exactly what can go wrong when both the carrier and the system are not up to scratch.
Costs you only saw after the shipment
Before working with TFF, JD Engineers relied on other parties. The rates seemed reasonable, until the invoice arrived. Additional charges that were not visible upfront created uncertainty. You only found out what a shipment actually cost after the fact. On top of that, there was no clear system to calculate shipping costs in advance. That cost them time and trust.
See your costs before you book
TFF’s promise? Better rates and a system with no hidden costs. JD Engineers made the switch and started using TFF Xpress, TFF’s shipping portal.
The difference was immediately noticeable. With TFF Xpress, you see the full shipping cost, including surcharges, before you book. You compare carriers, book, and track your shipment all in one clear overview. No surprise invoices after the fact, just everything in one streamlined flow.
“It’s truly built into the system,” says Pedro. “The ease of the dashboard, the way you enter shipments, seeing costs instantly. That’s what makes the difference.”
“It’s truly built into the system. The ease of the dashboard, the way you enter shipments, seeing costs instantly — that’s what makes the difference.”
Benefits for JD Engineers
Cost transparency: shipping costs including surcharges visible upfront, before booking
User-friendly portal via TFF Xpress: quick entry, instant overview
A dedicated point of contact who’s available when it matters
Proactive support for complex shipments
Lower rates than previous carriers
A partner that keeps things moving, even through the tunnel
TFF Xpress handles the day-to-day shipments, but the partnership goes beyond the portal. Pedro: “That became clear when a shipment had to go through the Channel Tunnel to England. The package went over, had to come back, and then went again. TFF stayed in control, communicated proactively and made sure it arrived safely in the end.”
That’s exactly what JD Engineers looks for in a logistics partner: someone who stays on top of things, acts when needed and is reachable when questions come up. Not submitting a ticket and waiting, but getting the right person on the line straight away.
Pedro: “If something comes up, you call and you get the right person. That’s how it should work.“
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Curious to see how TFF Xpress can bring more transparency to your shipping process?
